At Nana Hardware, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information through our website and services. By visiting or using our website, you acknowledge the practices described in this policy. We are committed to handling your personal information responsibly and in accordance with applicable privacy laws.
Information We Collect
We collect information necessary to provide a secure, reliable, and personalized shopping experience for your hardware, home improvement, and outdoor equipment needs. This information may include:
Contact Information
Your name, email address, phone number, billing address, and shipping address.
Order and Transaction Information
Your purchase history, order details, payment information, shipping details, and delivery status. Payments are processed securely by trusted third-party payment providers.
Account Information
Login credentials, account preferences, saved addresses, and other information used to manage your customer account.
Shopping Activity
Information about products you view, search for, add to your cart, save to your Wishlist, or purchase.
Customer Support Information
Information you provide when contacting us through email, telephone, contact forms, live chat, or other support channels.
Cookies and Tracking Information
Information about your browser, device, IP address, browsing activity, referring pages, and interactions with our website. This information helps us improve website performance and personalize your experience.
How We Use Your Information
We may use your personal information to:
Process orders, payments, returns, refunds, and deliveries.
Create and manage your customer account.
Provide product recommendations based on your interests.
Send order confirmations, shipping updates, and account notifications.
Communicate promotions, special offers, or marketing updates where permitted.
Improve website functionality, security, and customer experience.
Prevent fraud, unauthorized transactions, and other unlawful activity.
Respond to customer service questions and support requests.
Comply with applicable legal and regulatory obligations.
Sharing Your Information
Nana Hardware does not sell or rent your personal information. However, we may share limited information in the following circumstances:
Service Providers
We may share information with trusted providers that help us operate our business, including payment processors, shipping carriers, website hosting providers, analytics services, marketing platforms, and customer communication tools.
These providers are permitted to use your information only as necessary to perform services on our behalf.
Business Partners
We may share limited information with selected business partners when necessary to provide relevant services, promotions, or improved customer experiences.
Legal Requirements
We may disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect Nana Hardware, our customers, our rights, or the public.
Business Transfers
If Nana Hardware is involved in a merger, acquisition, restructuring, sale of assets, or other business transaction, customer information may be transferred as part of that transaction, subject to applicable privacy protections.
User-Generated Content
When you submit product reviews, comments, photographs, questions, or other content to our website, that information may become publicly visible.
Please avoid including sensitive personal information in reviews, comments, or other public areas of our website.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and saved products.
Maintain your shopping cart and account session.
Improve website navigation and performance.
Personalize product recommendations and content.
Measure traffic, visitor activity, and website effectiveness.
Support advertising and marketing campaigns where permitted.
You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect website functionality or prevent some features from working correctly.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, alteration, disclosure, or misuse.
Although we take appropriate measures to protect your information, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete transactions and provide requested services.
Maintain business and financial records.
Resolve disputes and provide customer support.
Prevent fraud and protect our legal rights.
Meet applicable legal, tax, accounting, and regulatory requirements.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete personal information.
Request deletion of eligible personal information.
Request information about how your data is collected and used.
Opt out of certain marketing communications.
Manage cookies and tracking preferences.
Request limitations on certain uses of your information.
Some requests may be subject to identity verification, legal limitations, or record-retention obligations.
To submit a privacy-related request, contact us at support@nanahardware.com.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in our marketing messages or by contacting us directly.
You may continue to receive essential transactional communications, including order confirmations, shipping updates, account notifications, warranty information, and customer support responses.
Children’s Privacy
Our website and services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe that a child has provided personal information to us, please contact us so that we can review and address the matter.
Concerns and Complaints
If you have concerns about how Nana Hardware collects, uses, or protects your personal information, please contact us at support@nanahardware.com.
We take privacy concerns seriously and will make reasonable efforts to respond promptly.
International Users
If you access our website from outside the United States, your information may be transferred to, stored in, and processed within the United States or other countries where our service providers operate.
By using our website and services, you acknowledge that privacy laws in these locations may differ from those in your country. We use reasonable safeguards to protect personal information in accordance with applicable requirements.
Third-Party Links
Our website may include links to third-party websites, platforms, or services. Nana Hardware is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal obligations, or privacy requirements.
Any updated version will be posted on this page. Your continued use of our website after an updated policy is posted indicates your acknowledgment of the revised policy.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact Nana Hardware:
Email: support@nanahardware.com
Phone: +1 (209) 936-2827
Address: 2231 Lungren Ct, Kingsburg, CA 93631, United States