At Nana Hardware, your satisfaction is important to us. If your order arrives damaged, defective, or does not meet your expectations, our return process is designed to be simple, clear, and hassle-free.

Return Window

You may request a return within 90 days from the date your order is delivered.

Return requests submitted after the 90-day return period may not be accepted.

Returns Accepted

Nana Hardware accepts returns for both defective and non-defective products, provided the items meet the eligibility requirements outlined in this policy.

We also accept exchanges for eligible products within the 90-day return window.

How to Start a Return

Returns are processed by mail only.

To request a return or exchange, contact our customer support team at support@nanahardware.com.

Please include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return or exchange
  • Photos of the product and packaging when the item is damaged or defective

Our team will review your request and provide return instructions.

Please do not send any item back before contacting us and receiving return authorization and shipping instructions.

Product Condition

To qualify for a standard return, the product must be:

  • New and unused
  • Undamaged and unaltered
  • In its original condition
  • Returned with all original parts, accessories, manuals, and packaging where applicable

We may not accept products that show signs of use, misuse, improper installation, unauthorized repair, modification, or damage caused after delivery.

Damaged or defective products should be reported separately so our team can review the issue and provide the appropriate resolution.

Return Label

Every approved eligible return includes a free prepaid return shipping label.

The label may be included with the original shipment or sent to you by email after your return request has been reviewed and approved.

Only use the return label and return address provided by our support team.

Return Shipping Cost

Return shipping is free for approved eligible returns.

Customers are not charged return shipping fees when the return follows the instructions provided by Nana Hardware.

Original expedited shipping charges, where applicable, may not be refundable unless the return is caused by our error or the product arrived damaged or defective.

No Restocking Fees

Nana Hardware does not charge restocking fees for approved eligible returns.

Return Inspection

Once your returned item is delivered to us, it will be inspected to confirm its condition and eligibility.

We will notify you if the return is approved or if additional information is required.

Items that do not meet the return requirements may be refused or returned to the customer.

Refund Processing Time

Once the returned item has been received, inspected, and approved, the refund will be processed within 7 days.

Refunds are issued to the original payment method used at checkout.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.

Exchanges

We accept exchanges for eligible products within the 90-day return period.

To request an exchange, contact us at support@nanahardware.com.

Exchange availability depends on current product inventory. If the requested replacement is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@nanahardware.com.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping box and packaging
  • Photographs of the shipping label, where relevant

Our support team will review the issue and provide the appropriate next steps, which may include a replacement, exchange, return, repair, or refund.

Do not discard the product or packaging until your request has been reviewed.

Non-Returnable Items

We may not accept returns for:

  • Items returned after the 90-day return window
  • Items that have been used, damaged, altered, or modified
  • Items missing original parts, manuals, accessories, or packaging
  • Items damaged by misuse, neglect, improper installation, or improper handling
  • Items damaged through unauthorized repairs or modifications
  • Items returned without prior authorization
  • Items marked as final sale or non-returnable at the time of purchase, where permitted by law

Order Cancellations

To request an order cancellation, contact us as soon as possible at support@nanahardware.com.

Orders may be canceled for a full refund if they have not yet been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may not be possible. In that case, the order may need to be returned after delivery according to this policy.

Refund Delays

If you have received confirmation that your refund was issued but it has not appeared in your account, please first check with your bank, card issuer, or payment provider.

If the expected processing period has passed, contact us and we will review the refund status.

Contact Us

For return requests, refund questions, exchanges, cancellations, or product support, please contact Nana Hardware:

Email: support@nanahardware.com
Phone: +1 (209) 936-2827
Address: 2231 Lungren Ct, Kingsburg, CA 93631, United States