At Nana Hardware, we are committed to delivering your orders quickly, securely, and with the utmost care. From the moment you place your order until it arrives at your doorstep, our goal is to make your shopping experience smooth, reliable, and hassle-free.
Shipping Location
We currently ship only within the United States.
At this time, we do not offer international shipping.
Order Cut-Off Time
Orders placed by 10:00 AM Pacific Time (PT), Monday–Friday, are processed the same business day.
Orders placed after the cut-off time will be processed on the next business day.
Nana Hardware operates from California, United States, and order processing follows the Pacific Time Zone.
Handling and Processing Time
All orders are prepared and shipped within 1–2 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
Shipping and Transit Time
Once shipped, most orders are delivered within 3–5 business days.
Delivery times may vary slightly depending on your location, carrier availability, weather conditions, peak shipping periods, or other unexpected delays outside our control.
Total Estimated Delivery Time
The total estimated delivery time from checkout to delivery is typically 4–7 business days.
This includes:
Handling and Processing Time: 1–2 business days
Shipping and Transit Time: 3–5 business days
Shipping Fees
Nana Hardware provides free standard shipping on all orders within the United States.
There are no hidden delivery charges.
Any applicable shipping cost will be clearly displayed at checkout before you complete your purchase.
Shipping Method
We currently offer standard shipping throughout the United States.
Orders are shipped through reliable carriers selected according to the package size, weight, destination, and product type.
Secure Packaging
Every order is carefully inspected and securely packaged to help protect it during transportation and ensure it arrives in good condition.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and available carrier information.
Please allow approximately 24–48 hours after shipment for tracking updates to appear in the carrier’s system.
Order Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before submitting your order. Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed after an order has entered processing or has been shipped.
Order Cancellations
Orders may be canceled for a full refund as long as they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled and must be handled according to our Refund and Return Policy.
Refund Processing
Approved refunds are generally processed within 7 business days.
The time required for funds to appear in your account may vary depending on your payment provider, financial institution, or original payment method.
For complete details, please review our Refund Policy.
Undeliverable or Returned Packages
If a package is returned to Nana Hardware because of an incorrect, incomplete, or undeliverable address, we will contact you using the information provided with your order.
Additional shipping charges may apply if reshipment is requested and the original address entered during checkout was incorrect or incomplete.
Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact our customer support team.
We will review the shipment details and assist with the carrier investigation process where appropriate.
Packages Marked as Delivered
Nana Hardware is not responsible for packages that are marked as delivered by the carrier but are later reported as missing or stolen.
Before contacting us, please:
- Check around your property and designated delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Review any delivery photograph or carrier notice.
- Contact the shipping carrier for additional delivery details.
Our support team will assist you as reasonably possible with available carrier information or an investigation request.
Damaged Packages
If your order arrives damaged, please contact us promptly and provide your order number, a description of the issue, and clear photographs of the product and packaging.
We will review the information and provide the appropriate next steps according to our return, refund, or warranty policies.
Shipping Delays
While we make every effort to meet the estimated delivery timeframe, delays may occur because of severe weather, carrier disruptions, holidays, high shipping volumes, natural events, incorrect addresses, or other circumstances outside our control.
We appreciate your patience during unexpected carrier delays.
Contact Us
For questions, requests, or concerns regarding this Shipping Policy, please contact Nana Hardware:
Email: support@nanahardware.com
Phone: +1 (209) 936-2827
Address: 2231 Lungren Ct, Kingsburg, CA 93631, United States